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Refund & Cancellation Policy

Effective Date: 02-09-2025

At Growpolo, we value our clients and strive to deliver the best digital marketing, IT development, and consulting services. This Refund & Cancellation Policy outlines the terms regarding payments, cancellations, and refunds.

1. Service Agreements

  • All services provided by Growpolo are based on project scope and agreements mutually signed or confirmed via email.

  • Payments made for services indicate acceptance of our terms and project deliverables.

2. Cancellation Policy

  • Before Project Start: Clients may cancel services within 48 hours of payment and receive a partial refund (excluding administrative or processing charges).

  • After Project Start: Once the project has commenced, cancellation requests will not be eligible for a refund.

  • Monthly/Retainer Services (e.g., Digital Marketing): Clients must provide a 15-day prior notice before canceling ongoing services.

3. Refund Policy

Refunds are considered only in the following cases:

  • Duplicate Payment: If a client is charged twice for the same service, we will initiate a full refund.

  • Service Non-Delivery: If Growpolo fails to deliver the agreed services due to internal reasons (not client delays), a partial or full refund may be issued at our discretion.

  • Technical Errors: If payments are deducted due to a payment gateway or technical issue, refunds will be processed once verified.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Change of mind after services have started.

  • Delays caused due to client-side issues (e.g., lack of content, approvals, or communication).

  • Performance-based dissatisfaction (as digital marketing & IT results depend on multiple external factors).

  • Third-party charges (ad spend, hosting, domains, APIs, etc.) are non-refundable.

5. Refund Processing

  • Approved refunds will be processed within 7–10 business days via the original mode of payment.

  • Any bank or transaction charges incurred during the refund process will be borne by the client.

6. Contact for Refunds & Cancellations

For refund or cancellation requests, please contact us:

Growpolo
📧 Growpolosolution@gmail.com
📞 +91 6263412497